Return to Help Index
|How do I create an account?|
|1) Select the "My Account" tab at the top right side of the website.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Select the "My Account" tab at the top right hand side of the website to edit your account information.|
|How much is my shipping?|
|Shipping is automatically calculated prior to submitting payment information. Simply add items to your cart. Enter the zip/postal code, and select "Recalculate" for shipping charges to display.|
|I forgot my password.|
|Select the "My Account" tab at the top right hand side of the website. Under the login box, select the "Forgot your password? Click here." link to have an email sent to you with your password.|
|How do I return my product?|
Please review the return policy prior to returning product. Product may be returned to the following address:
PO Box 1939
W6250 W Pioneer Rd
Fond du Lac, WI 54936
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact Mercury Publications.|
|What is your return policy?|
Manuals being returned must be in good condition, and have the shrinkwrap in tact, when applicable. Returns must be accompanied by either the original packing slip, or a note with the customer's name, address and phone number. A 30% restocking fee applies to all returns.
|When will my order ship?|
|After placing your order, select the "My Account" tab at the top right hand side of the website to check the status of your order. You will receive a shipment confirmation when your order has shipped, and tracking information within 24-48 hours of shipment. Please allow up to two (2) weeks for delivery. Orders are processed Monday-Friday 8:00 a.m.-4:00 p.m. CST.|